Key Interfaces

External: Sales Environment, Engineering, Production, Quality, Service

Technical Skills Required

• Sales technique and aptitude
• Time management and organization skills
• Communication skills
• Written skills
• Technical aptitude

Experience Requirements

• Internal sales experience
• Experience in B2B direct sales
• Negotiation skills
• Understanding of technology used in sales process
• Track record of meeting targets or KPIs

Behavioral Competencies

• Customer Focus
• Attention to Detail
• Collaboration
• Communication
• Problem Analysis
• Technical Aptitude

Key Performance Indicators

• SLAs
• Customer Satisfaction

Job Purpose

The Sales Account Executive is responsible for supporting sales growth and customer satisfaction within an assigned territory through office-based operations. Working in close collaboration with the Territory Sales Manager, this role serves as the primary point of contact for internal sales operations, managing customer accounts, processing orders, generating quotes, and providing support to both channel partners and direct customers. This position bridges the gap between inside operations and sales teams, ensuring a seamless customer experience and driving efficiency in sales execution.

Key Responsibilities

Sales Activities

• Serve as the internal point of contact for all customer inquiries, quotations, and order-related communication within the territory
• Collaborate with the Territory Sales Manager to align on strategy, opportunity tracking, and customer engagement plans
• Prepare, track, and follow up on sales quotes and proposals in a timely manner
• Maintain current CRM records for accounts, opportunities, and sales activities
• Follow up with existing customers to promote reorders, new products, and value-added services
• Coordinate with operations, engineering, and logistics teams to ensure delivery and order fulfillment
• Assist with lead qualification and nurturing efforts to support the pipeline
• Monitor territory sales performance against targets, identifying trends or risks and proposing corrective actions
• Support price negotiations and contract renewals in alignment with sales policies and margin goals
• Conduct regular account reviews and support the development of territory growth plans
• Carry out technical and contract reviews for MTO, CTO, and ETO Jobs
• Support other Territory Internal Account Executives when needed